Are you in the market for a user onboarding, training, or support solution? Considering a digital adoption platform (DAP) for the first time, a switch in providers or an Userlane alternative? Goldfuchs and Userlane are 2 of the leading German DAPs on the market. In this article, we provide a quick comparison of their key features, pricing, strengths, and weaknesses. Use our overview of Goldfuchs vs Userlane to guide your decision and select a solution that best suits the needs of your organization.
#1 Goldfuchs Software – Employee onboarding, training, and support software
Best known for: Digital adoption, microlearning, user onboarding, dedicated support
Best for: SMBs, global enterprises, non-profit organizations
If you’re seeking a specialized tool for change management and digital transformation projects that can effectively onboard, train, and support your employees, Goldfuchs software stands out as an excellent Userlane alternative.
Goldfuchs Software is a leading European digital adoption platform designed to be simple, affordable and reduce enterprise software training and support costs. Goldfuchs Software employs a ‘learning by doing’ approach, promoting active learning while working. Organizations can create micro-learning content using a code-free editor, with unlimited local support from the Goldfuchs team, or a combination of both, as needed.
Easy integration: The all-in-one platform is easy to integrate (via JavaScript code or browser extension) and features a no-code editor for content creation that requires no technical skills or extended support from IT departments.
Unlimited local support: Goldfuchs Software provides accessible, efficient and unlimited local support. Whether it’s implementation, content creation, training or maintenance, companies benefit from weekly, monthly, and then quarterly follow-up workshops for optimal support.
Easy to use: Goldfuchs Software is known for its simplicity and easy-to-use UX. Users can expect immediate adoption and autonomy over their tools.
CIOs, business leaders, product teams, change managers, and others can access detailed user analytics for data-driven decision-making and improvements in training workflows and product experience.
Your ROI with Goldfuchs Software
Goldfuchs Software is compatible with all SaaS applications, including in-house solutions, and third party applications such as Oracle. Goldfuchs Software was not built for desktop applications/internal facing applications.
Features & functionalities ⚙️
- In-app, interactive walkthroughs
- No-code editor for in-house content creation
- Upload and repurpose existing LMS content
- Content creation support from a dedicated project manager, pedagogical engineer, and technical manager
- Unlimited local support (included in license), including project governance, training workshops, or on-site support
- Advanced user analytics
- Adaptive and personalized learning
- Learning by doing and micro-learning methodology
- Ready to use guides for leading market solutions
- Automate or manually translate content into 35+ languages
Goldfuchs Software reviews ⭐
- G2 rating: 4.8
- Capterra rating: 4.6
- GetApp rating: 4.6
| 👍 Goldfuchs Software Pros | 👎 Goldfuchs Software Cons |
|---|---|
| “Perfect to support users” Ease of handling, whether for administrators or end users. The “Wow” effect is assured and users are delighted to be accompanied step by step. | “Better communication between teams” We were missing a feature to edit the guide exactly as we wanted. But the teams were very responsive and created it for us in 24 hours, thank you. |
Pricing 🪙
Goldfuchs Software is one of the most affordable options on the market. Goldfuchs Software has 2 pricing options as well as a free trial of the product. Get in touch for information or request a demo.
- Free trial
- Per tool license
- Corporate license
Userlane alternative
Goldfuchs vs Userlane ✅
| Goldfuchs | Userlane |
|---|---|
| Digital adoption platform ideal for boosting user onboarding, training, and self-service support | Digital adoption platform primarily designed for onboarding, training and in-app guidance |
| Employee onboarding and training on in-house and third-party applications | Employee onboarding and training on in-house and third-party applications |
| Immediate adoption with easy-to-use UX | Short learning curve and easy to use UX |
| Unique hybrid support, unlimited local support included in the license fee | Userlane Assistant, interactive content and support resources included in package |
| True code-free set-up requiring little to no technical knowledge | Mostly code free set-up and configuration |
| No-code editor for in-house content creation | No-code editor for in-house content creation, but is time-consuming, requires frequent maintenance, and support from the Customer Success team |
| Available on desktop | Available on desktop and mobile |
#2 Userlane – Employee and customer onboarding and training
Best for: Simple software walkthroughs
Best known for: Digital adoption, employee, and customer onboarding
Just like Userlane alternative, Goldfuchs, Userlane is a software platform that specializes in user onboarding and product adoption. It is designed to help companies guide their employees and customers through SaaS applications, and change management processes. Userlane offers interactive, step-by-step guidance and on-screen tutorials that make it easier for users to learn how to use software effectively.
Userlane’s code-free editor allows authors to create scalable guides and announcements that improve user productivity.
Interactive walkthroughs: Userlane enables businesses to create step-by-step, interactive on-screen guides and walkthroughs that assist users in completing tasks within the software.
In-app guidance: The platform offers in-app guidance through tooltips, pop-up tutorials, and on-screen tips, providing real-time assistance to users as they interact with the software.
User onboarding support: Userlane simplifies the user onboarding process, helping new users become proficient with the software quickly, reducing the learning curve, and improving user adoption.
Features & functionalities ⚙️
- Interactive on-screen walkthroughs
- In-app guidance including on-screen tips, tooltips, and pop-up tutorials
- Create user onboarding experiences to familiarize users with different features
- Facilitate feature adoption using real-time guidance
- Offers customizable templates for creating onboarding and guidance content
- Analytics and insights into user interactions for data-driven improvements
- Automate or manually translate content into multiple languages
- Self-service support guides
Userlane reviews ⭐
- G2 rating: 4.7
- Capterra rating: 4.5
- GetApp rating: 4.5
| 👍 Userlane Pros | 👎 Userlane Cons |
|---|---|
| “Very flexible tool for digital adoption” With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. | “Guides require constant maintenance” Guides require constant maintenance, if the area they describe is changing (like for SaaS solutions). |
Pricing 🪙
Userlane does not disclose its pricing information online. Contact Userlane to learn about their 2 pricing options.
- SMBs
- Enterprises
